State Farm® Insurance Agent William Kuo

"I’ve had an excellent experience with working with CAT , customer service has been outstanding – friendly, knowledgeable, and always quick to respond. She made the process of choosing the right coverage simple and stress-free, explaining everything clearly and patiently also she handled everything professionally and kept me informed every step of the way. I truly felt supported I highly recommend CAT to anyone who is looking for reliable and trustworthy insurance."

"People here will take care of you."

"EDIT: I rejoined state farm and since doing so it has been incident after incident. Initially, my policy start date was wrong, they had to retroactively fix it. And this is where it all goes down hill. My next month, I had a bill for TWICE what i signed up for. They claimed I was sent a refund. I checked my bank account, nothing. Then when I called they said oh it was a check. Okay, I wait about a week, only to find out that, OOPS, check was not sent. They said to ignore an email sent for a check refund and that it would alert them I did not sign and they could apply the funds to my state farm account. Next issue is saying my bill is late, after they have told me oh it's fine, and we can waive the late fee since we are working on it currently. Saturday morning I receive a letter of cancellation because I have not paid. Of course they are closed on the weekend and I was sent to a corporate member services employee who was kind and tried to empathize. However, she claimed they would call me Monday with information. At the HQ level they cannot fix it. And here we are today. I FINALLY get a check in the mail, even after they said I would not because they would apply it to my account. I call and they say to not deposit it. (I've already deposited it via a mobile app because this WHOLE ordeal has stressed me out.) I let them know I have deposited it and the funds are there but not available. (I have the funds, it's besides the issue. The issue is the having to do the DOUBLE payment and dealing with this nonsense.) They say to just pay tomorrow when it clears and ask if I want the late fee remove. I scoff, because, they had said there would be NO late fees. This fiasco has been horrible to deal with especially with the lack of communication and updates. _______________________________________________________________ No one likes dealing with business calls but G made it such a joy. G was quick and efficient about taking care of one of my policies. It’s so appreciated to have my time taken into consideration especially with a small kiddo!"

"Also, heard from guy on bike and he already got told his ambulance bill was going to get covered but they haven’t updated me with CRAP. How freaking rude and unprofessional. Hello? Anyone home? Anyone gonna reply to my texts or my reviews?"

"I’ve had an excellent experience with working with Tim. From the moment I signed up, his customer service has been outstanding – friendly, knowledgeable, and always quick to respond. He made the process of choosing the right coverage simple and stress-free, explaining everything clearly and patiently. When I had to file a claim, the process was smooth and efficient. He handled everything professionally and kept me informed every step of the way. I truly felt supported during a stressful time. Their rates are competitive, and the coverage options are flexible enough to meet a variety of needs. I highly recommend Tim to anyone who is looking for reliable and trustworthy insurance."

"Wrote them about a quote. Waited a week and never got back to me. Wrote them again and ignored me. Used them before and they were quick to respond or help , but now it seems like they don’t care anymore."

"Working with Ian White at the Kuo agency was a pleasure. We purchased life insurance. The quote process was informative, no pressure and Ian was very knowledgeable of what State Farm offers! Definitely recommend this team and specifically Ian."

"In and out, no hassle. Adam helped me get coverage quickly at the best rate. He answered my questions. He informed me of all the policies options but did not try to upsell me. If you want fast efficient service with no pressure, Adam is the one."

"Geat team in the office! Cat was so helpful while I was looking for a life insurance policy outside of my work. She took the time to explain the different options and what's best for my personal needs. Thanks Cat!"

"Cat made it easy to get coverage for my rental property, I was out of town and underwriting needed pictures of the roof. Cat went the extra mile and got pics so my coverage never lapsed."

"Once again, Adam was able to answer all my questions and provide me with an understanding of what I needed. Thank you for the clear information to help me with what fit best."

"Ian was super helpful and nice! Walked me through the process of the life insurance policy and answered all my questions."

"Kristen Nance was a tremendous help to us. Great customer service and made our choices easier."

"Attention to detail from the initial convo. Made me feel very confident in all aspects of coverage while still being very transparent about what I truly need versus just trying to promote unnecessary coverage. Thank you for your honesty, integrity and transparency! Thankful to have found Will Kuo!"

"Adam is a great guy and always available! He provides sound advise always keeping the bottom line in mind when it comes to Personal finance. I have referred him to several friends and they have all been very satisfied!"

"Cat was able to read my business contracts to determine the best insurance for me. She also helped me get more out of my life policy. This is great office that really cares!"

"Cat took the time to review my current policies and showed me where I was overpaying. I ended up switching to State Farm and couldn’t be happier with the service! She never pressured me into anything, just provided honest advice."

"Cat was very knowledgeable, she helped me save money and get more coverage."

"I can’t say enough about Will, he’s the man and made it super easy for my wife and me to get insurance at a really good price! Reach out and they will make you feel like family"

"Kristen wrote my life insurance policy and made the process so easy she was very helpful best insurance agent ive had contact with yet"

"Working with Adam was an absolute pleasure. He kept me informed every step of the process, and answered any questions I had. The process was seamless and I couldn't be happier with the service I received. I would highly recommend Adam for any insurance needs."

"Alvaro Nunez was nice in providing myinsurance for my car and apt.He is amazing and did great job."

"Well I can’t say enough great things about this Agency. Prior to this I had been with Goosehead for years, and I have several homes and vehicles and (to apparently save me money) had me with all sorts of discount carriers. When’s I did end up putting in a claim realized I was severely under covered, and with no multi policy discount I was paying way too much. I was ready for a change and with Will Kuo insurance agency I worked with Adam who was responsive and quick and amazing and I was able to consolidate all my insurance with State Farm and save a ton of money every year and I have piece of mind that I fully covered and won’t get hit with too little coverage. Wish I would have called this agency years ago."

"I have been having a problem with my payment for over month and half with dry promises of the problem being corrected the problem was said to be that they are back logged in and my wife were told if we make a payment the problem would be fixed and credited.if you haven't fixed the problem in almost 2 months how can you trust what is told to you.the problem has been notated to the the insurance companies fault you cant address the problem and correct it but you can take the funds necessary.personally I'm moving on because I'm tired of the same lame bs being passed on from person to person.Alan has very disrespectful mouth to be a business professional. People at the Chase Oaks office in Plano Texas need to be taught what business etiquette is"

"Will Kuo is the insurance agent you need in your life! My family is brand new to TX and he came with great referrals from my neighbors. Now I know why he has such loyal customers. Definitely worth you taking the time to contact him for your insurance needs."