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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Boyette

October 24, 2024

5  out of  5
rating by Michael Boyette
"Will Kuo is the insurance agent you need in your life! My family is brand new to TX and he came with great referrals from my neighbors. Now I know why he has such loyal customers. Definitely worth you taking the time to contact him for your insurance needs."
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Scott Swales

October 17, 2024

5  out of  5
rating by Scott Swales
"I recently moved all of my insurance over to Will Kuo State Farm. They have been very helpful in getting me the correct coverage for my Home, and Auto. He has a great team that follows up and is a lot of fun to work with."
We responded:
"Scott, it’s been a pleasure to serve you and your family. We're so glad to hear that you had such a positive experience with Will and the rest of the team and thank you for the opportunity to take care of you guys. Your kind words and recommendation are greatly appreciated."
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Joker

October 8, 2024

5  out of  5
rating by Joker
"I can’t say enough about Will and Adam and what they did for me and my auto and house insurance. Allstate was ranging my rates for another year in a row. I spoke to Will about my problems and within a day he saved me $5,200.00 a year and also got me a more life insurance in that savings. If you are looking for an amazing agent that cares about you and you are not just number then he is your man."
We responded:
"Thank you, for the fantastic review! We’re thrilled to hear that Will and Adam took care of you. It's great to know that Will and Adam made the insurance process seamless and manageable for you and saved you such a significant amount. If you ever have any questions or need further assistance, please don’t hesitate to reach out. Thanks again for your kind words and for choosing State Farm! "
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Fahad Lakhani

August 25, 2024

5  out of  5
rating by Fahad Lakhani
"Great experience with Kristen getting me set up for auto policy! Would recommend to anyone needing insurance. Thanks, Kristen!!"
We responded:
"Thank you so much for your kind words about our insurance agency and exceptional customer service. We are honored to help you with your insurance needs."
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Sheldon McNeill

July 3, 2024

5  out of  5
rating by Sheldon McNeill
"Matt is awesome! Did an excellent job with my life insurance policy."
We responded:
"Sheldon, thank you for your kind review! I'm glad Matt was able to help clarify your Life insurance coverages and provide a detailed explanation and take care of you. If you have any more questions or need further assistance, our office is always here for you. "
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Jontrell London

June 1, 2024

5  out of  5
rating by Jontrell London
"Want to give a shout out to Adam! He helped me out tremendously and gave me excellent service! Thank you so much."
We responded:
"Jontrell, thank you for taking the time to share your experience with Adam here our office. We hope we’ll be able to fulfill your auto, home, and life insurance needs for years to come!"
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Raza Mustafa

May 14, 2024

1  out of  5
rating by Raza Mustafa
"Horrible , unprofessional, incompetent. After 4 years of giving my business to this particular agent I am done , used to have friendly and knowledgeable staff . For over a year they have an answering machine that tells you due to lack of staff leave a voice mail seriously for over a year ? You couldn’t hire two people and train them to take inquiries and concerns over the phone . Today a totally different male answered the phone and made excuses about how I underwriting is still working on my new quote . For over 4 months they are telling me that underwriting is working to seperate two vehicles for seperate billing . Time to change agent not state farm as insurance carrier ."
We responded:
"Raza, I want to express our sincere apologies for the ordeal you have experienced. It’s essential to us that our customers receive accurate and transparent information. The situation you’ve described is not reflective of the level of service we aim to provide. Your feedback is essential, and we’re committed to making improvements to our service. Thank you for bringing this to our attention. "
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Juju Peter

May 2, 2024

5  out of  5
rating by Juju Peter
"Acham Gabriel was extremely knowledgeable, helpful, and easy to do business with. I feel she really went of her way to help me and I am very pleased with my experience"
We responded:
"Thank you for this incredible feedback! We are proud to have Acham on our team, and it’s heartwarming to hear about your positive experience with her. Your shout-out is much appreciated, and I’ll be sure to pass your kind words to Acham. We look forward to continuing to serve you with the same level of excellence! "
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Leslie Mahan

May 2, 2024

5  out of  5
rating by Leslie Mahan
"I recently had the pleasure of working with Adam Ball. His knowledge, expertise and patience made starting my policies a breeze. He helped customize the best homeowners policy for me and saved me money on both my home and auto policies. He took the time to explain my options for life insurance. I feel good about the life policy I chose. Thank you, Adam! Our family is so grateful for you! If you’re looking for an insurance expert, look no more! Call Adam!"
We responded:
"Leslie, thank you for the glowing review of Adam, he's great and very knowledgeable, were lucky to have him with us. Adam is always available to answer questions and ready to help with Auto Home or Life insurance. His calendar is booking up fast so if you need anything please reach out to us anytime 972-575-9100."
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baconfeet

May 1, 2024

5  out of  5
rating by baconfeet
"Beyond his technical expertise and professionalism, what truly impressed me about Adam was his genuine empathy and compassion. He understood that discussions about life insurance can evoke feelings of vulnerability and anxiety, particularly when contemplating life's uncertainties. Adam approached these conversations with sensitivity and empathy, listening attentively to my concerns and offering support and reassurance every step of the way."
We responded:
"Thank you for your awesome review, we agree Life insurance can be a difficult conversation to have, we appreciate you for taking the time to sit with Adam so he can get a better understanding of your needs. I'm glad he got your Cash value Life insurance set up, so you never have to worry about your family's well-being."
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Marilu Gonzalez Cooksy

May 1, 2024

5  out of  5
rating by Marilu Gonzalez Cooksy
"Adam has been so helpful! As an Investor and Real Estate Broker, I always go to Adam for our all our insurance needs. Thanks for being awesome Adam!"
We responded:
"Marilu, we're ecstatic to hear about your positive experience with Adam! Providing top-notch service is our priority, and we are glad to hear that Adam has met your expectations. Thank you for recommending Adam as your go-to agent, we appreciate your trust in our team to meet your insurance needs!"
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Kirby Fuentes

May 1, 2024

5  out of  5
rating by Kirby Fuentes
"Went looking for Auto insurance and Got life insurance instead! Adam was so helpful and very informative with life insurance. I ended up getting a whole life policy! I would highly recommend Adam if your looking for insurance!"
We responded:
"Kirby, thank you for taking the time to share your positive experience with Adam. We're delighted to hear that Adam provided you with excellent service and made the process of finding a new insurance policy easy and stress-free. Adams commitment to precision, efficiency, and excellent customer service aligns with the high standard we aim to achieve. We truly appreciate having you as a valued customer. If you ever have more questions, require further assistance, or need anything else in the future, please don't hesitate to reach out. We're here to support you. "
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Lucia Mendez

May 1, 2024

5  out of  5
rating by Lucia Mendez
"I've been with this company for a little while now, great office. Kristen is who has been helping me with all my insurance needs, highly recommend her."
We responded:
"Thank you, Lucia, for your trust in Kristen's expertise and service. I'm pleased to hear about your positive experience with her. We're dedicated to meeting your insurance needs and providing the highest level of support. Your continued loyalty is greatly appreciated."
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Jennie Esparza

May 1, 2024

5  out of  5
rating by Jennie Esparza
"I LOVED working with Adam! I got my first life policy with him today and he was so patient and explained everything so well. I’m sending all my friends to him now that I know the benefits of life insurance so he can help them get their own for them and their families! If I could give more stars I would!!! Thank you again!! ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"Jennie, thank you for recognizing the high-quality customer service provided by Adam. We appreciate your feedback and are pleased to know that you found the life coverage explanation thorough and helpful."
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dani ela

May 1, 2024

5  out of  5
rating by dani ela
"Highly recommend this office, ask for Al. He went above and beyond, very helpful, responsive, and timely. If I could give more stars I would"
We responded:
"Thank you, Dani, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Al who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Matthew Snyder

April 30, 2024

5  out of  5
rating by Matthew Snyder
"Kristen helped me with a quote. She was very knowledgeable and answered all my questions. Highly recommend!"
We responded:
"Kristen is a gem! Thank you so much for the kind words, they mean so much to us."
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Juana Martinez

April 30, 2024

5  out of  5
rating by Juana Martinez
"Kristen Nance goes above and beyond. Kristen is professional, provides the best customer service & responsive to every detail. I highly recommended to anyone that wants to be taken care of with their property & family!"
We responded:
"Thank you, Juana, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency and hope to keep serving your insurance needs for years to come!"
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Trisa McKeethan

April 30, 2024

5  out of  5
rating by Trisa McKeethan
"I had a great experience with Adam Ball. He was very professional and very knowledgeable. Highly recommend him to anyone who needs insurance services."
We responded:
"Thank you, Trisa, for your trust in Adam's expertise and service. I'm pleased to hear about your positive experience with him. We're dedicated to meeting your insurance needs and providing the highest level of support. Your continued loyalty is greatly appreciated. "
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Amanwil Mayar

April 30, 2024

5  out of  5
rating by Amanwil Mayar
"Thank you Acham G, you are great at what you do!"
We responded:
"Amanwil, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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_amspice Adau

April 30, 2024

5  out of  5
rating by _amspice Adau
"Ms Gabriel is such an amazing agent great asset to the company. I came confused and frustrated with little to no knowledge about renters insurance, she assisted my family and I with choosing the best plan fit for us. Her willingness and patience to answer questions really took away my worries or desire to continue shopping around. I’m very satisfied with the quote, lord knows how expensive everything is nowadays. Thank you so much you’ve made my moving experience one less stress to worry about. YOU DESERVE A RAISE MS GRABRIEL!!!"
We responded:
"Thanks for the kind words! We’re happy to hear Acham was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Joey Skidmore

April 30, 2024

5  out of  5
rating by Joey Skidmore
"Matt was very helpful in getting me a competitive quote, will recommend to family and friends!"
We responded:
"Hi Joey! Thank you for the amazing review. Matt is a great asset to our agency, and we are so glad to hear that he provided wonderful service. "
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Laura Ball

April 30, 2024

5  out of  5
rating by Laura Ball
"My experience with Adam on the phone was fantastic! He was very helpful and friendly."
We responded:
"Thank you! We are so grateful for your kind comments for Adam and our Plano State Farm insurance office. We are happy we found you a policy that fits your needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again. Have a wonderful day! "
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Noah Maston

April 30, 2024

5  out of  5
rating by Noah Maston
"Matt was super helpful with my auto quote, and made sure all my questions were answered. Great experience!"
We responded:
"Thank you, Noah, for the amazing review! Our team works hard to provide a great insurance experience in Plano and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship! "
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Khammala Kong

April 30, 2024

5  out of  5
rating by Khammala Kong
"Acham, just recently helped me figure out what coverages were best for my budget"
We responded:
"We're ecstatic to hear about your positive experience with Acham! Providing top-notch service is our priority, and we are glad to hear that Leslie has met your expectations. Thank you for recommending Acham as your go-to agent, we appreciate your trust in our team to meet your insurance needs!"
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Lugina Ajak

April 30, 2024

5  out of  5
rating by Lugina Ajak
"Thank you for your help! Acham was very attentive to my needs and provided me with a superb life insurance policy. Exactly what I was in the market for! Thank you for the great service. Your agency now has a customer for life!"
We responded:
"Lugina, thank you for taking the time out of your day to leave us a review! We love hearing about how Acham provided a wonderful insurance experience for you. Our office loves being your good neighbor! "