State Farm® Insurance Agent William Kuo
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Fahad Lakhani
August 25, 2024
5
out of
5
rating by Fahad Lakhani
"Great experience with Kristen getting me set up for auto policy! Would recommend to anyone needing insurance. Thanks, Kristen!!"
We responded:
"Thank you so much for your kind words about our insurance agency and exceptional customer service. We are honored to help you with your insurance needs."
Sheldon McNeill
July 3, 2024
5
out of
5
rating by Sheldon McNeill
"Matt is awesome! Did an excellent job with my life insurance policy."
Jontrell London
June 1, 2024
5
out of
5
rating by Jontrell London
"Want to give a shout out to Adam! He helped me out tremendously and gave me excellent service! Thank you so much."
Raza Mustafa
May 14, 2024
1
out of
5
rating by Raza Mustafa
"Horrible , unprofessional, incompetent. After 4 years of giving my business to this particular agent I am done , used to have friendly and knowledgeable staff . For over a year they have an answering machine that tells you due to lack of staff leave a voice mail seriously for over a year ? You couldn’t hire two people and train them to take inquiries and concerns over the phone . Today a totally different male answered the phone and made excuses about how I underwriting is still working on my new quote . For over 4 months they are telling me that underwriting is working to seperate two vehicles for seperate billing . Time to change agent not state farm as insurance carrier ."
Juju Peter
May 2, 2024
5
out of
5
rating by Juju Peter
"Acham Gabriel was extremely knowledgeable, helpful, and easy to do business with. I feel she really went of her way to help me and I am very pleased with my experience"
Leslie Mahan
May 2, 2024
5
out of
5
rating by Leslie Mahan
"I recently had the pleasure of working with Adam Ball. His knowledge, expertise and patience made starting my policies a breeze. He helped customize the best homeowners policy for me and saved me money on both my home and auto policies. He took the time to explain my options for life insurance. I feel good about the life policy I chose. Thank you, Adam! Our family is so grateful for you! If you’re looking for an insurance expert, look no more! Call Adam!"
We responded:
"Leslie, thank you for the glowing review of Adam, he's great and very knowledgeable, were lucky to have him with us. Adam is always available to answer questions and ready to help with Auto Home or Life insurance. His calendar is booking up fast so if you need anything please reach out to us anytime 972-575-9100."
baconfeet
May 1, 2024
5
out of
5
rating by baconfeet
"Beyond his technical expertise and professionalism, what truly impressed me about Adam was his genuine empathy and compassion. He understood that discussions about life insurance can evoke feelings of vulnerability and anxiety, particularly when contemplating life's uncertainties. Adam approached these conversations with sensitivity and empathy, listening attentively to my concerns and offering support and reassurance every step of the way."
We responded:
"Thank you for your awesome review, we agree Life insurance can be a difficult conversation to have, we appreciate you for taking the time to sit with Adam so he can get a better understanding of your needs. I'm glad he got your Cash value Life insurance set up, so you never have to worry about your family's well-being."
Marilu Gonzalez Cooksy
May 1, 2024
5
out of
5
rating by Marilu Gonzalez Cooksy
"Adam has been so helpful! As an Investor and Real Estate Broker, I always go to Adam for our all our insurance needs. Thanks for being awesome Adam!"
We responded:
"Marilu, we're ecstatic to hear about your positive experience with Adam! Providing top-notch service is our priority, and we are glad to hear that Adam has met your expectations. Thank you for recommending Adam as your go-to agent, we appreciate your trust in our team to meet your insurance needs!"
Kirby Fuentes
May 1, 2024
5
out of
5
rating by Kirby Fuentes
"Went looking for Auto insurance and Got life insurance instead! Adam was so helpful and very informative with life insurance. I ended up getting a whole life policy! I would highly recommend Adam if your looking for insurance!"
We responded:
"Kirby, thank you for taking the time to share your positive experience with Adam. We're delighted to hear that Adam provided you with excellent service and made the process of finding a new insurance policy easy and stress-free. Adams commitment to precision, efficiency, and excellent customer service aligns with the high standard we aim to achieve. We truly appreciate having you as a valued customer. If you ever have more questions, require further assistance, or need anything else in the future, please don't hesitate to reach out. We're here to support you. "
Lucia Mendez
May 1, 2024
5
out of
5
rating by Lucia Mendez
"I've been with this company for a little while now, great office. Kristen is who has been helping me with all my insurance needs, highly recommend her."
We responded:
"Thank you, Lucia, for your trust in Kristen's expertise and service. I'm pleased to hear about your positive experience with her. We're dedicated to meeting your insurance needs and providing the highest level of support. Your continued loyalty is greatly appreciated."
Jennie Esparza
May 1, 2024
5
out of
5
rating by Jennie Esparza
"I LOVED working with Adam! I got my first life policy with him today and he was so patient and explained everything so well. I’m sending all my friends to him now that I know the benefits of life insurance so he can help them get their own for them and their families! If I could give more stars I would!!! Thank you again!! ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"Jennie, thank you for recognizing the high-quality customer service provided by Adam. We appreciate your feedback and are pleased to know that you found the life coverage explanation thorough and helpful."
dani ela
May 1, 2024
5
out of
5
rating by dani ela
"Highly recommend this office, ask for Al. He went above and beyond, very helpful, responsive, and timely. If I could give more stars I would"
We responded:
"Thank you, Dani, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Al who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Matthew Snyder
April 30, 2024
5
out of
5
rating by Matthew Snyder
"Kristen helped me with a quote. She was very knowledgeable and answered all my questions. Highly recommend!"
We responded:
"Kristen is a gem! Thank you so much for the kind words, they mean so much to us."
Juana Martinez
April 30, 2024
5
out of
5
rating by Juana Martinez
"Kristen Nance goes above and beyond. Kristen is professional, provides the best customer service & responsive to every detail. I highly recommended to anyone that wants to be taken care of with their property & family!"
We responded:
"Thank you, Juana, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency and hope to keep serving your insurance needs for years to come!"
Trisa McKeethan
April 30, 2024
5
out of
5
rating by Trisa McKeethan
"I had a great experience with Adam Ball. He was very professional and very knowledgeable. Highly recommend him to anyone who needs insurance services."
We responded:
"Thank you, Trisa, for your trust in Adam's expertise and service. I'm pleased to hear about your positive experience with him. We're dedicated to meeting your insurance needs and providing the highest level of support. Your continued loyalty is greatly appreciated. "
Amanwil Mayar
April 30, 2024
5
out of
5
rating by Amanwil Mayar
"Thank you Acham G, you are great at what you do!"
We responded:
"Amanwil, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
_amspice Adau
April 30, 2024
5
out of
5
rating by _amspice Adau
"Ms Gabriel is such an amazing agent great asset to the company. I came confused and frustrated with little to no knowledge about renters insurance, she assisted my family and I with choosing the best plan fit for us. Her willingness and patience to answer questions really took away my worries or desire to continue shopping around. I’m very satisfied with the quote, lord knows how expensive everything is nowadays. Thank you so much you’ve made my moving experience one less stress to worry about. YOU DESERVE A RAISE MS GRABRIEL!!!"
We responded:
"Thanks for the kind words! We’re happy to hear Acham was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Joey Skidmore
April 30, 2024
5
out of
5
rating by Joey Skidmore
"Matt was very helpful in getting me a competitive quote, will recommend to family and friends!"
We responded:
"Hi Joey! Thank you for the amazing review. Matt is a great asset to our agency, and we are so glad to hear that he provided wonderful service. "
Laura Ball
April 30, 2024
5
out of
5
rating by Laura Ball
"My experience with Adam on the phone was fantastic! He was very helpful and friendly."
We responded:
"Thank you! We are so grateful for your kind comments for Adam and our Plano State Farm insurance office. We are happy we found you a policy that fits your needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again. Have a wonderful day! "
Noah Maston
April 30, 2024
5
out of
5
rating by Noah Maston
"Matt was super helpful with my auto quote, and made sure all my questions were answered. Great experience!"
We responded:
"Thank you, Noah, for the amazing review! Our team works hard to provide a great insurance experience in Plano and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship! "
Khammala Kong
April 30, 2024
5
out of
5
rating by Khammala Kong
"Acham, just recently helped me figure out what coverages were best for my budget"
We responded:
"We're ecstatic to hear about your positive experience with Acham! Providing top-notch service is our priority, and we are glad to hear that Leslie has met your expectations. Thank you for recommending Acham as your go-to agent, we appreciate your trust in our team to meet your insurance needs!"
Lugina Ajak
April 30, 2024
5
out of
5
rating by Lugina Ajak
"Thank you for your help! Acham was very attentive to my needs and provided me with a superb life insurance policy. Exactly what I was in the market for! Thank you for the great service. Your agency now has a customer for life!"
We responded:
"Lugina, thank you for taking the time out of your day to leave us a review! We love hearing about how Acham provided a wonderful insurance experience for you. Our office loves being your good neighbor! "
Maira Carreno
April 30, 2024
5
out of
5
rating by Maira Carreno
"Switched over a few months ago with the help of Kristen. She did such a great job explaining coverages and really felt like she listened to all my needs and didn't feel like she was being pushy at all. Wasn't able to get Life insurance atm due to financial reasons but when I am ready definitely applying for it! Highly recommend this company and ask for Kristen."
We responded:
"Hi Maira, we are thrilled to receive your amazing feedback about Kristen! We are so glad she could assist you with your insurance needs and provide a positive experience. Thank you for recognizing our Kristen's knowledge and professionalism. We appreciate your kind words and look forward to continuing to provide excellent service. "
Isaac Donofrio
April 30, 2024
5
out of
5
rating by Isaac Donofrio
"Matt did a great job on giving me a quote for me and my partner. He was extremely patient and thorough to help me understand what I wanted. Will definitely recommend my family and friends!"
We responded:
"Isaac thank you for taking the time to share your positive experience with Bri. We're delighted to hear that Matt provided you with excellent service and made the process of finding a new insurance policy easy and stress-free. Matts commitment to precision, efficiency, and excellent customer service aligns with the high standard we aim to achieve. We truly appreciate having you as a valued customer. If you ever have more questions, require further assistance, or need anything else in the future, please don't hesitate to reach out. We're here to support you. Once again, thank you for choosing our services, and we look forward to serving you for many more years to come. "
Shannon Moncier
April 30, 2024
5
out of
5
rating by Shannon Moncier
"Adam is super knowledgeable and I appreciated his assistance every step of the way!"
We responded:
"Thank you for the wonderful review, Shannon! Adam is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."